HOW CAN YOU USE CRM IN YOUR BUSINESS:
- Ticket system.
Customer requests from all communication channels fall into one CRM. All orders, sales are kept with the ability to classify and sort requests.
- HelpDesk for technical support.
To receive, process and control applications for the repair of equipment, scheduling the foremen visits, etc.
- A system for monitoring and processing complaints.
Transfer of the application to the responsible employee, change and control of statuses, feedback to clients, etc.
When a new request arrives, a customer card is created in CRM and a customer base is formed, which you can subsequently (later) use to increase sales.
- A system for HR departments.
Maintaining a database of job seekers and employees, storing documents, calling reminders, sending messages directly from CRM and much more.
Benefits of a CRM system:
- online access to the system of all employees from anywhere in the world;
- creation of a single customer base;
- general access of employees to uploaded files in the system;
- history of requests for each client regardless of the communication channel.
Collection of accepted applications
through different communication channels
(phone, email, chat, etc.)
Searching and Listening
recordings of conversations without
Creation of a knowledge base,
categorization of information
on product / service
customer cards, his story
requests / orders
and Push notifications
of any complexity
from the email system
or sms messages
Integration with Telegram
bot to get