1 Determine goals of the project and develop personal schedule
2 Structure project information
3 Develop interface for registering claims of customers of our client
4 Choose format of reports
5 Project training for our workers
6 Record IVR (on request)
7 Start the work!
- phone number;
- registration of sms-codes;
- consultations on promotion terms;
- calls to winners.
- technical consultations;
- solving customers technical problems;
- 24 h support.
- information about products and services;
- collecting and processing complaints/suggestions;
- integration into CRM;
- processing email and online claims.
- consultation on technical features of products;
- current prices and availability;
- registration and processing of orders.
LOYALTY PROGRAM SERVICES
- registration of customers;
- consultations on loyalty programs;
- support of bonus cards holders.
- satisfaction level evaluation;
- panel research;
- evaluation of marketing and advertising effectiveness.
ACTUALIZATION OF DATABASE
- update information;
- new contact entry.
- informing about exhibitions, conferences, seminars;
- informing about upcoming promotions;
- congratulations with events.