HOW WE
WORK



1 Determine goals of the project and develop personal schedule
2 Structure project information
3 Develop interface for registering claims of customers of our client
4 Choose format of reports
5 Project training for our workers
6 Record IVR (on request)
7 Start the work!

OUR SERVICES



PROMOTIONS
SUPPORT
  • phone number;
  • registration of sms-codes;
  • consultations on promotion terms;
  • calls to winners.
TECHNICAL SUPPORT
  • technical consultations;
  • solving customers technical problems;
  • 24 h support.
INFORMATIONAL LINE
  • information about products and services;
  • collecting and processing complaints/suggestions;
  • integration into CRM;
  • processing email and online claims.
INTERNET SHOPS
SUPPORT
  • consultation on technical features of products;
  • current prices and availability;
  • registration and processing of orders.
LOYALTY PROGRAM SERVICES
  • registration of customers;
  • consultations on loyalty programs;
  • support of bonus cards holders.
TELEPHONE RESEARCH
  • satisfaction level evaluation;
  • panel research;
  • evaluation of marketing and advertising effectiveness.
ACTUALIZATION OF DATABASE
  • update information;
  • new contact entry.
CLIENTS INFORMING
  • informing about exhibitions, conferences, seminars;
  • informing about upcoming promotions;
  • congratulations with events.

OUR
CLIENTS

APPLY FOR
A JOB


1 Incoming calls
2 Outcoming calls
3 Incoming calls with English knowledge


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SALES
DEPARTMENT

+38 (044) 206 48 00 - MARIA
meremenko@contactis.ua

 

SEND REQUEST