A marketing survey is an outbound phone call to existing or potential customers in order to get their opinion on a product / service.
Marketing Surveys / Research / Telephone Surveys is all the name of one service!
Why do you need telephone research:
- Entering the market with a new product?
- Do you want to know how interesting your product will be to potential customers?
- Do you want to understand the mood in society and analyze the market potential?
- Do you want to determine who your client is, what are consumers` preferences and needs?
- Looking to increase brand awareness?
- Do you want to collect customer opinions on your competitors' products or find out the level of popularity of other manufacturers / products?
- Do you want to check how efficiently your employees are performing? Our contact center offers a "mystery shopper" service.
As a result of the survey, you will receive data for analysis and drawing up a portrait of your client. His needs, preferences, and of course socio-demographic characteristics (profile).
![ТЕЛЕФОННЫЙ ОПРОС](http://contactis.ua/wp-content/uploads/2019/10/point.png)
TELEPHONE SURVEY IS THE MOST PRODUCTIVE METHOD OF KNOWING THE MARKET!
Conducting a telephone survey by an outsourcing call center will provide you with quick results and objective data!
![QUESTIONNAIRE](http://contactis.ua/wp-content/uploads/2019/10/profile.png)
QUESTIONNAIRE:
- Contains open-ended questions, tests, grading scales, etc. It is possible to use one or several types of questions.
- You send us a ready-made questionnaire for a survey. Based on our long experience, we can recommend making changes to it.
- The agent reads the questions from the monitor screen and enters the answer into the web form developed by us. Integration with CRM is also possible.
- We prepare the questionnaire in 2 languages (Russian and Ukrainian). After the greeting, the agent asks what language it is convenient for the client to speak and continues communication in the language that was voiced (choosed).
![DURATION OF THE SURVEY](http://contactis.ua/wp-content/uploads/2019/10/clock.png)
DURATION OF THE SURVEY:
- Short polls for 2-3 minutes.
- In-depth telephone inquiries up to 50 minutes.